Refund Policy

Returns

You can return an item within 30 days of delivery, as long as it is unused, in its original packaging and in the condition you received it. Email us first at nexusautomations.team@gmail.com with your order number and the reason for the return — we will confirm the return address and how to send it back. Please do not send anything back before you hear from us.

Return shipping is paid by the customer. We recommend a tracked service, as we cannot refund items that do not reach us.

Refunds

Once we receive and inspect your return, we will refund the purchase price to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show the credit.

Damaged or defective items

If your item arrives damaged or is not working, email us within 7 days of delivery with your order number and a photo of the problem. We will replace it or refund you in full at no cost to you — you do not need to send the item back unless we ask.

Items we cannot take back

• Creams, oils and other skincare or body-care products that have been opened, for hygiene reasons.
• Items that have been used, or returned without their original packaging.

Questions

Email nexusautomations.team@gmail.com. We reply within 24 hours on business days.